Perception of support offered by patients/customers’ gratitude scale

Factor loadings

6b. Patients’ thanks give meaning to everyday’s work

.887

5b. Patients’ thanks are the reward for the work you do

.883

2b. A “Thank you” from a patient allows you to face your workload with much more enthusiasm

.866

3b. Some patients’ gratitude repays for the efforts at work

.849

4b. Receiving a patient’s thanks is enough to make you realise why everyday you feel committed to your job

.841

7b. A “thank you” helps to understand the meaning of the actions carried out every day at work

.835

1b. When one is thanked by your patients working seems less heavy

.821